About Us

Dear customers, in order to ensure that you have the best shopping experience and to attract more and more fans to repurchase from us, we have elaborated on our service standards in four core aspects: quality assurance, delivery time, logistics distribution and after-sales service.

1.Quality assurance: handmade, top quality materials

Materials and Craftsmanship: All bags are made of carefully selected high-quality genuine leather. From cutting, sewing to shaping, every step follows strict craftsmanship standards to ensure the durability and beauty of the product.

Defect Handling Policy:

·If the product you receive has minor defects (e.g., loose threads, minor defects that do not affect usability), we will negotiate with you and offer reasonable compensation (e.g., a small refund, coupon, etc.).

·If the defect is major (e.g., inconsistent materials, structural damage, or a defect that seriously affects usability), we will provide a full refund or resend a new order after confirmation.

2.Shipping Time: Shipping from China, Efficient Fulfillment

Regular Orders: Once payment is successful and order details are confirmed, we will ship within 3 working days.

Special styles/custom orders: Due to the need for additional materials or manual production, the delivery time will be extended accordingly. We will inform you of the specific period in advance to avoid anxious waiting.

3.Logistics Service: No Need to Worry About Tracking Updates

We ship directly from China to overseas destinations and provide two logistics options for you.

FedEx: 7-15 Days Faster delivery, suitable for customers with time-sensitive receiving needs

Other Regular: 15-20 Days Cost-effective

Tracking Update: Due to cross-border logistics processes, logistics tracking updates are slow. Some tracking information may not be updated until the package arrives at the destination country. Please rest assured and wait patiently. We will ship as promised.Delay Guarantee: If you still haven't received the package one week (7 days) beyond the above estimated delivery time, we will provide you with a full refund after verification

4.After-Sales Service: Prompt Responses to Address All Your Questions

Whether you have questions before purchasing, during the delivery process, or after using the product, you can contact us and ask us questions.

Consultation Method: Send us a direct message via WhatsApp

Response Time: Although customer service is not available 24/7, we will reply to you as soon as we see your message to ensure your issues are addressed without delay.

We always take your satisfaction as our goal. If there are any shortcomings in our service process, we also welcome your suggestions to help us continuously improve!